Hilbert's Equipment & Welding at 2965 Memorial Highway, Dallas, Pennsylvania.

My experience at Hilbert's is very much in line with the others. When you arrive, you are met with a friendly, smiling face - but you learn soon after that this is only a cover for the terrible-service-with-an-attitude-to-follow, should you make the mistake of going forward with them.

My Stihl chainsaw was still under warranty when I brought it back for service. They did absolutely nothing to service it, but would not release the saw back to me until I first paid them $38.50 on my fourth visit. I then took the saw to Valley Power Equipment, who promptly identified and resolved the problem, and who provided excellent service.

Somehow, Hilbert's has been in business for a long time. I had a bad experience the last time I was there (about 25 years ago). Thought maybe they'd changed - but if they have, it is only for the worse.